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Terms and Conditions 2023

MONTANA PERU TRIPS , as the case may be, jointly referred to as “the Company”.

All references in these Booking Conditions to, “we”, “our” and/or “us” should be taken as referring to the Company.

It is the passenger’s responsibility to read these terms and conditions before making their reservation.

BOOKING CONFIRMATION

The reservation is considered confirmed once the first deposit has been made and having received our confirmation letter, together with the letter of acceptance of participation, which must be signed and returned within 48 hours of being received.

No other document than those already mentioned, is considered as reservation confirmation.

DEPOSIT

A deposit of 40% per person is required to secure your booking.

Deposits should only be in dollars.

The amount provided by the agency is subject to change, if the deposit is not made within the time established by the sales agent.

Once the money is received, we proceed to buy the train tickets and the income to the Inca Trail and to Machupicchu, services that must be purchased months in advance.

TRIP BALANCE

The outstanding balance shown on your invoice (including any additional items) must be paid in full no later than 45 days prior to the departure date of your booked trip. 

For bookings made within 60 days prior to the departure date of your booked trip, the full balance (including any additional items) is required.

Failure to pay the outstanding balance by the specified due date will result in your booking being canceled and your deposit  being forfeited in full. Please let us know, if you anticipate any delay with your payment.

Payments made by check will be deemed to be paid on the date upon which funds are cleared by the Company’s bank.

PAYMENT

Payment of the deposit (USD only) can be made via any of the following options:

  • Visa (remaining balance can also be paid by this method, for card payments, 2% commission is charged).
  • Bank transfer.
  • Paypal, We travel.
  • Western Union (remaining balance can also be paid by this method).
  • Cash  (remaining balance can also be paid by this method)

The client will assume all transaction fees, If your paid is by a Bank transfer, each deposit must be made with an extra 24 dollars, which corresponds to the Peruvian banking commission.

We endeavor to ensure that all information and prices are accurate, however changes and errors do occasionally occur and we reserve the right to correct prices and other details in such circumstances. You must verify the current price and all other details related to the Travel Arrangements you wish to reserve before making your reservation.

For large groups, we accept wire transfer for deposits and final balances. If you would like more information about the wire transfer option, please email us at: info@montanaperutrips.com

PAY IN FULL, LOCK IN YOUR RATE

We often publish our prices more than a year in advance. Between that time and the time of your trip’s departure, we may be faced with cost increases (e.g. foreign currency fluctuations, fuel surcharges, increases in cost of services). In the event of a significant change in costs, we reserve the right to apply a surcharge. If you pay in full at the time of booking, you are exempt from any such surcharges.

CANCELATION AND REFUNDS

The following conditions apply, depending on whether a cancelation is made “by you” or “by force majeure”:

BY YOU

Cancelation 60 days before trip departure: trip payment will be refunded, less your first desposit of 40% deposit made for booking (used for incomes and trains tickets – non refundable, administrative expenses and Bank charges).

Cancelation 30 days before trip departure: 50% of your trip payment will be refunded.

Cancellation 29-0 days before trip departure:  No refund applies.

A cancellation by you will take effect from the date we receive notice by mail. The return of money will be via bank transfer, the expenses will be assumed by you.

If you cancel your booking no less than 60 days prior to your booked trip departure, you can alternatively:

A.Your final balance could be held by us as a credit which you can use towards the balance of any future trip.

  1. Any other scheduled departure date or trip; Always and when there is availability and using the final balance.
  2. Another person nominated by you can use the final balance as a credit for any future travel.  

No refunds will be provided in the event of voluntary or involuntary early departure from a trip. No refunds will be given for missed or unused services including, but not limited to, accommodation, activities and meals. We strongly recommend comprehensive travel insurance.

BY FORCE MAJEURE

In circumstances where a cancelation is necessary due to any conditions or event beyond our control including, but not limited to, strikes, natural events, pandemics, border restrictions, terrorism, or political instability, we will endeavor to transfer your booking to an alternative departure or trip, or we will offer a trip credit to use towards the balance of any new booking. All credits and refunds resulting from the cancellation will be less any non-refundable expenses incurred by us.

 If your booking is changed or transferred for any reason, the booking Terms and Conditions in effect on the date your new booking is made will apply.

We are not responsible for any additional expenses you may incur as a result of your booking being canceled or changed including, but not limited to, visas, vaccinations, medical expenses, clothing, equipment, testing, quarantine, travel insurance excess or flights.

CHANGE OF TRIP OR DEPARTURE DATE

You are welcome to change your trip (including any options) and/or departure date, subject to availability and adding the extra expenses

A change of trip and/or departure will take effect from the date we receive notice by mail. We strongly recommend comprehensive travel insurance which covers cancellation and change penalties.

All credits and refunds resulting from a change of trip and/or departure for any reason will be less any non-refundable expenses incurred by us. If your booking is changed or transferred for any reason, the booking Terms and Conditions in effect on the date your new booking is made will apply. We are not responsible for any additional expenses you may incur as a result of any changes to your booking including, but not limited to, visas, vaccinations, medical expenses, clothing, equipment, testing, quarantine, credit card fees, travel insurance or flights.

OFFERS AND DISCOUNTS

ONE (1) offer or discount can be applied only at time of booking and cannot be retrospectively applied.

Discounts and offers cannot be combined unless otherwise stated or agreed to.

Children and students have discounts that are applied only at time of booking.

TRAVEL INSURANCE

Comprehensive travel insurance is strongly recommended to participate in our trips and in some cases mandatory. Your insurance plan should include full medical cover, emergency evacuation and emergency repatriation. You should also ensure you are covered for trip cancellation and have protection for any other issues including, but not limited to, flight cancellations or delays, loss of luggage and personal effects, and theft. 

You are required to add your travel insurance information to your Travel Wallet by no later than 90 days prior to departure. If this information is not provided, we release ourselves from all responsibility.

COVID-19

Effective September 1, 2022 vaccination against COVID-19 is no longer required to participate in our trips.

The Peruvian state no longer requests vaccinations or covid tests, however it is important that you seek information on the covid regulations of the countries where you stop over.

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Quality

We offer you many options that facilitate the transfer of money, provide security and monitoring of it

We work with WeTravel a payment platform that allows you to make payments elegantly and manage reservations easily.

Quality

  • The restaurants we work with are on the list of the most recognized in the city, with ratings that you can find on the Trip Advisor website.
  • The hotels we work with have the category between 3 to 5 stars,  within the 3-star hotels we will offer you superior category rooms
  • Our camp equipment is complete cleaned before each group.
  • We offer you two matras for greater comfort when camping.

Personalized Monitoring

  • We will assign you a travel agent who will be in charge of continuously monitoring your trip to verify that everything is consistent.
  • We will provide you with a WhatsApp number through which you can communicate directly with your assigned agent 24 hours a day to ask any question.

Innovation

  • If our packages do not suit your needs, we will create a personalized package for you.
  • On the last day we replace the camp that is used by all tour operators, with a 3-star hotel, where you can enjoy after three days of arduous walking, a room with a comfortable bed and a large bathtub.
  • Upon return, we offer you the service in a high-end tourist train PERU RAIL VISTADOME OBSERVATORY, where in addition to listening to typical music and watching local dances on board, you will be able to see a fashion show and interact and dance with the dancers; as well as enjoy a balcony, from the beautiful landscapes that surround this green path.

Constant Training

  • Our guides not only speak languages, also have a great knowledge of local flora and fauna, in addition to their great charisma and respect.
  • Our chefs strive every day to show you the best of our local gastronomy, giving you quality,  hygienic, taste and creativity when preparing and decorating dishes.
  • If you have food restrictions, leave everything in the hands of our cooks, they are prepared to offer you the best.
  • If you have a birthday or have a special date, they will amaze you with delicious cakes made on route without an oven.

Security and Confidence

  • We are a Tour operator travel agency; We elaborate, organize and operate our tours directly, with us you do not run the risk of buying the tour with an agency and being endorsed to another.

*** The risks of being endorsed to another travel agency range from scams, non-compliance with what is offered, a high increase in the price of tours, to passenger abandonment in any situation.

  • We are a formal company and we have all the permissions requested by Peruvian entities and security measures nationwide. We are also part of the list of authorized travel agencies of MINCETUR (Peruvian Ministry of Foreign Trade and Tourism), the latter can be verified by entering the following link and entering our RUC 20609322765.

https://consultasenlinea.mincetur.gob.pe/directoriodeserviciosturisticos/DirPrestadores/DirBusquedaPrincipal/AgenciaViajes?IdGrupo=2 

***Publio Santander, president of the Peruvian Association of Travel and Tourism Agencies (Apavit) assured that in Peru informality in the sector reaches 60%, although in some regions it amounts to 70%

***It is important to make sure that the travel agency you hire is registered on the list of MINCETUR tourist service providers, since only then will you be sure that it has all its licenses and you will not suffer scams.

  • We provide you with exact and real information about each route, which allows you to choose tourist attractions according to your needs
  • We present you with simplified and easy-to-understand terms and conditions that provide you with accurate information.